LLM-Based Customer Support Chatbot Development
medX Smart Solutions aims to enhance its customer support by developing a chatbot powered by Large Language Models (LLMs). The project involves setting up a chatbot that can efficiently handle customer queries using the company's existing knowledge base and troubleshooting steps. The team will explore various platforms such as Intercom and Voiceflow, as well as consider developing an in-house proof of concept. The goal is to create a solution that improves response times and customer satisfaction while reducing the workload on human support agents. This project provides an opportunity for learners to apply their knowledge in natural language processing, machine learning, and software development. Key tasks include: - Researching and evaluating different chatbot platforms. - Integrating the chosen platform with the company's knowledge base. - Developing a prototype chatbot that can handle common customer queries. - Testing and refining the chatbot for accuracy and efficiency.
Evaluating LLMs for Medical Applications
The project aims to evaluate and benchmark various large language models (LLMs) for their effectiveness in specialized medical use cases. With the growing reliance on AI in healthcare, it is crucial to understand how different LLMs perform in terms of accuracy, efficiency, and cost-effectiveness. The focus will be on both closed-source models like Gemini, Anthropic, and OpenAI, as well as open-source models such as Llama and Mistral. The team will conduct a series of tests to compare these models, specifically monitoring token usage and associated costs. This project will provide valuable insights into which LLMs are best suited for medical applications, helping medX Smart Solutions make informed decisions about AI integration. - Evaluate the performance of different LLMs in medical contexts. - Compare closed-source and open-source models. - Monitor token usage and cost implications. - Provide recommendations based on findings.
Optimizing Social Media Ad Campaigns for medX Smart Solutions
medX Smart Solutions is seeking to enhance its paid social media marketing strategy by optimizing cost per click (CPC) for its Facebook and Instagram ad campaigns. The goal of this project is to conduct comprehensive research on effective social media advertising techniques and develop a strategic framework for targeting audiences. Learners will explore various ad setup methodologies, analyze current trends in social media marketing, and identify cost-effective strategies to reach potential customers. The project will involve evaluating existing ad campaigns, identifying areas for improvement, and proposing actionable recommendations to optimize CPC. By applying classroom knowledge of digital marketing and data analysis, learners will gain practical experience in designing and implementing targeted ad campaigns. - Conduct research on Facebook and Instagram ad setup techniques. - Analyze current trends and best practices in social media marketing. - Develop a framework for identifying and targeting specific audience segments. - Propose strategies to optimize cost per click for medX Smart Solutions' ad campaigns.
CRM Integration and Streamlining for medX Smart Solutions
medX Smart Solutions is seeking to enhance its internal Customer Relationship Management (CRM) system by organizing and streamlining contact information from various sources. The current system lacks integration with platforms like LinkedIn, leading to inefficiencies in managing warm inbound leads and other contact data. The goal of this project is to create a cohesive database that consolidates contact information from LinkedIn messages, warm inbound leads, and other relevant sources. This will enable medX Smart Solutions to improve communication, enhance relationship management, and ultimately drive business growth. The project will involve analyzing existing CRM processes, identifying integration opportunities, and implementing a streamlined solution that aligns with the company's operational needs. - Analyze current CRM systems and identify areas for improvement. - Research and propose integration methods for LinkedIn and other contact sources. (Especially Analog) - Develop a plan to streamline contact management processes. Present a clearly proposed solution within the existing CRM framework for the team.
Social Media Strategy / SEO strategy
Our team is looking to take our social media presence to the next level in order to drive traffic to our pages. To do this, we hope to improve our search engine optimization, and create an optimal schedule for our social media posts to be uploaded. This will involve several different steps for the students, including: Researching keywords to determine the most relevant terms that our customers search for. Researching Search Engine Optimization requirements for us to rank on the first page of Google. Constructing a content calendar to upload social media content for the maximum possible traffic . Creating social media content using the most efficient keywords for our target audience while following the content calendar. Bonus steps in the process would also include: Using our company’s social media analytics to tailor the content calendar to our customers activity, rather than general trends
Scrum Team - Project Manager Assistant
We are looking for students to play a role as the scrum team’s project manager. A student in this position will understand the logistical aspects of the scrum team’s projects and the core product offerings at medX for both our B2B and enterprise offerings. Students in this position will overlook the scrum team’s project through a logistical lens Students will help facilitate the scrum team events and ceremonies. The student will play a key role in helping the project manager create a more efficient work process.
Software Iteration Planner - medX
As a Software iteration planner, you will be responsible for helping develop and implement new features for an experimental product vertical, adjusting and improving the front end of the service, preparing the system for early clinical validation settings and simulation/focus groups, and working closely with the core MedX product and design team. We would like to collaborate with students to analyze our product and devise a thorough test plan for our product (clinicassist.ai) that can be executed. This will involve several different steps for the students, including: Conducting background research on our product and analyzing user profiles, user stories, and desired outcomes. Creating a detailed testing plan for features such as mobile responsiveness, internationalization, accessibility, browser compatibility, etc. Executing the testing plan through manual means. Analyzing and reporting results of testing. Bonus steps in the process would also include: Automating tests using software to simulate user activity.
Software Iteration Planner - medX
As a Software iteration planner, you will be responsible for helping develop and implement new features for an experimental product vertical, adjusting and improving the front end of the service, preparing the system for early clinical validation settings and simulation/focus groups, and working closely with the core MedX product and design team. We would like to collaborate with students to analyze our product and devise a thorough test plan for our product (clinicassist.ai) that can be executed. This will involve several different steps for the students, including: Conducting background research on our product and analyzing user profiles, user stories, and desired outcomes. Creating a detailed testing plan for features such as mobile responsiveness, internationalization, accessibility, browser compatibility, etc. Executing the testing plan through manual means. Analyzing and reporting results of testing. Bonus steps in the process would also include: Automating tests using software to simulate user activity.
Sales Process Optimization
Our company is hoping to improve our sales process to improve our ROI and overall operations. In this project, students will evaluate our current sales process, determine bottlenecks, and create recommendations as well as new training materials. Based on research and best practices you will develop new scripts for our sales staff to use to improve the quality and quantity of leads generated and increase the conversion rate. This will involve several different steps for the students, including: Evaluating our current sales process by speaking with sales representatives and examining our handbook and protocols. Researching industry sales processes and lead generation strategies. Create recommendations that will improve our leads and conversion rate. Writing new sales scripts for both phone calls and emails. Creating an updated sales process handbook.