• Developed and maintained a positive, inclusive environment to encourage student engagement and peer support
• Counselled students one-on-one, providing personalized guidance and support for academic and personal challenges
• Hosted and organized events focusing on effective study habits and mental health awareness, fostering a supportive academic community
• Composed and distributed weekly email updates to inform students about upcoming events, resources, and important announcements
• Collaborated with faculty and staff to ensure alignment of mentoring activities with program objectives and student needs
• Guided students to appropriate university resources, such as the writing centre, tutoring services, and mental health support, enhancing their academic success and well-being

• Inputting and managing sensitive health-related data into information systems ensuring accuracy
• Analyzed employee data to identify trends and areas for improvement.
• Supported research projects by preparing data insights and presentation materials.
• Collaborated with departments to enhance data interoperability and safeguard integrity.

Facilitated a STEM-based mentorship program for high school students. Took students on university campus tours and presented post-secondary, identity, mental health, and financial literacy seminars.
● Provided after-school programming to young women in high school who identify as Black, creating a safe space for students to explore their identity
● Designed and delivered STEM-based curriculum using a hybrid model with a focus on coding/programming, digital literacy, post-secondary, and mental health/identity
● Sustained an organized financial tracking spreadsheet to maintain the structure of operations
● Facilitated 1 on 1 sessions with students to address individual concerns and assist with difficulties regarding the curriculum/lessons
- Developed and managed SisterCode’s social media presence, creating engaging content across platforms to promote programs and events.
- Designed digital flyers, graphics, and promotional materials to enhance outreach and engagement with the community.
- Created and scheduled social media posts to share program updates, success stories, and event highlights, increasing audience engagement.
- Monitored social media analytics to track engagement, assess content performance, and adjust strategies for improved reach.
- Collaborated with the team to align social media content with SisterCode’s mission, ensuring consistent messaging and branding.

● Provided exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about products and services
● Utilized company CRM software to document all customer interactions, ensuring accurate and timely updates to customer records.
● Collaborated with team members and supervisors to identify and implement process improvements, resulting in a 15% reduction in call handling times.
● Maintained high standards of customer service during fast-paced, high-volume operations
● Handled an average of 80-100 calls per day, demonstrating excellent time management and multitasking skills in a fast-paced environment.
● Trained new hires on company protocols, customer service techniques, and effective use of call center software.

- Developed and managed social media content strategies across platforms, increasing audience engagement by 35%.
- Designed digital marketing materials including flyers, promotional graphics, and blog content to enhance brand visibility.
- Wrote and optimized SEO-friendly blog posts to drive traffic to the company website, improving organic reach.
- Conducted market research and competitor analysis to refine content strategies and improve targeting.
- Managed email marketing campaigns, increasing subscriber engagement and retention.

- Managed content creation and social media strategy for GlacéD Beauty, enhancing brand presence and engagement.
- Designed visually appealing posts, reels, and stories to showcase products, promotions, and beauty trends.
- Developed and implemented a content calendar, ensuring consistent and on-brand messaging across all platforms.
- Wrote captivating captions and optimized posts using relevant hashtags and SEO techniques to boost visibility.
- Engaged with followers by responding to comments, DMs, and customer inquiries, building a loyal online community.
- Analyzed social media metrics to track performance and adjusted content strategies for improved reach and engagement.