Our company advertises our various services on our website However, we currently rely on modes of communication with our customers that could be improved. Users would like to have their questions answered and needs quickly met via a real-time chat function.

We would like to work with students to design a general chat interface.

This will involve several different steps for the students, including:

• Conducting background research on our users and products.
• Producing a wireframe or mock-up of the resulting system’s user interface.
• Testing the design with users and making improvements.

Bonus steps in the process would also include:

• Prototyping multiple possible chat function designs.

By the end of the project, students should demonstrate:

• Understanding of our company and customers
• Design of a chat function wireframe or mockup
• Refinement of the design through testing results

Bonus steps would include:

• Providing multiple wireframes or mockups for different designs

Final deliverables should include

• A final report.
• A finalized chat function to be embedded into our website

Students will connect directly with us for mentorship throughout the project. We will be able to provide answers to questions such as:

• Our current products and platform
• Input on choices, problems or anything else the students might encounter.